In claims management, which of the following should be included for every open and closed claim?

In claims management, it is essential to include reserve evaluation or final disposition for every open and closed claim. This process involves assessing the estimated amount of money that may be needed to settle a claim, which is crucial for accurately managing financial liabilities. The reserve enables health care institutions to allocate appropriate funds and assess their financial exposure. Additionally, the final disposition indicates how the claim was resolved, whether it resulted in a payout, was dismissed, or settled in another manner. This information is critical for understanding trends in claims, managing risk effectively, and ensuring informed decision-making in future claims management processes.

Other aspects such as patient satisfaction surveys, annual employee evaluations, and marketing analysis reports, while important in their respective contexts, are not relevant to the direct management and analysis of claims. They do not contribute to understanding the financial impacts or resolutions associated with claims, which is the primary focus when addressing open and closed claims in the risk management process.