What does improving the process involve?

Improving the process typically involves refining and adjusting objectives to better meet the needs and experiences of customers. This approach emphasizes understanding customer effects, such as satisfaction, safety, and overall experience in health care institutions. By redrafting objectives based on customer feedback and outcomes, organizations can implement more effective strategies that enhance service delivery, reduce risks, and improve overall patient care.

In a health care context, this may mean modifying processes to eliminate bottlenecks, streamline workflows, or adopt new technologies that service the patient population more effectively. The focus is on creating value for the customer, which is central to process improvement initiatives.