What is the first step in the Quality Planning Road Map?

The first step in the Quality Planning Road Map is to identify the customer. This is crucial because understanding who the customer is allows an organization to tailor its services and products to meet their specific needs and expectations. Proper identification of the customer forms the basis for further steps in quality planning, ensuring that the efforts align with the right audience.

Once the customer is clearly identified, it becomes possible to determine their needs, develop relevant product features, and translate those needs into actionable terms for the company. Without knowing who the customer is, it would be challenging to ascertain what those needs are or how to effectively address them. Thus, establishing a clear picture of the customer is foundational for any successful quality planning initiative.