What step follows the development of product features in the Quality Planning Road Map?

The step that follows the development of product features in the Quality Planning Road Map is transferring the process to operating forces. This step is crucial because it ensures that the new product features are effectively integrated into the daily operations of the organization. The operating forces include staff who will implement and use the product features, and this transition is essential for aligning the developed features with operational capabilities and workflows.

Once the features have been established, it is necessary to ensure that the operational team is trained and prepared to deliver the product effectively to customers. This transfer involves not only sharing details about the features but also training the staff on how to utilize them in practice, ensuring that there is no gap between development and actual usage. This step is critical for maintaining quality and service standards within the health care institution.

Other options like conducting customer satisfaction surveys or launching a marketing campaign are important but typically occur after the product has been operationalized. Customer feedback is also essential, but it is generally gathered continuously once the product or service is already in use. Thus, transferring the process to operating forces is a fundamental step to enable the subsequent actions focused on customer interaction and market communication.