Which example represents a process measure in risk management?

A process measure focuses on how healthcare processes are performed and their efficiency. This involves evaluating the steps taken within a system to ensure that they comply with the established standards and policies within an organization.

The correct response indicates establishing a written claims management policy, which reflects a process measure. It outlines procedures for handling claims effectively, representing a key component of the operational processes in risk management. Having such a policy in place is essential for guiding staff on the proper steps to take when managing claims, helping ensure consistency and compliance with regulations.

While investigating claims within a time frame, measuring patient satisfaction, and conducting financial reviews are all important activities in healthcare, they do not exemplify the development or establishment of processes. Instead, these activities serve as performance measures or outcomes rather than outlining systematic approaches to managing risks in claims effectively.